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Stay Alert Statement 10/05/2020

Stay Alert Statement 10/05/2020

Stay Alert Statement 10/05/2020

After the government’s latest announcement on 10th May 2020 and the continuation of lockdown, it is with a heavy heart here at Blue Anchor Leisure that we regret to inform you that our parks and facilities will remain closed until further notice. 

We must stress that as we remain closed, we can not allow any access on to our parks and advise that you do not travel here as visiting your caravan is not classed as a form of exercise. Anyone found attempting to access our parks will be escorted off site by our security teams. 

We would like to clarify that our parks are classed as part of the hospitality industry and as addressed tonight in Boris’s announcement the hospitality, leisure and tourism sector will not be reviewed until July 1st 2020. Therefore, we would like to reiterate that all of our parks and facilities remain closed until further announcements are made by the government.  

We would like to assure you that throughout the closure period our teams are taking the necessary measures to ensure that once we are able to reopen, we can do so safely making the welfare of our staff and visitors paramount. 

We are confident that all our sites are secure and have introduced enhanced security measures providing 24-hour security, protecting your caravans. Regular updates for individual sites can be found on our Blue Anchor Leisure LTD social media page. 

For all those requesting updates on ground rent credits due to the continuation of lockdown this will be reviewed once our parks are able to reopen. If you have a holiday booked here with us at Blue Anchor Leisure that is affected by the extended lockdown period, rest assured our holiday reservations team will be in contact with in due course to discuss your options, please do not call us we will contact you. 

Although our main offices remain closed due to the current situation, we are still contactable via phone for all queries and support. The contact numbers for this are displayed below: 

Main Office Queries: 01754 897 897 

Accounts Department: 01754 874 444 (Option 3)

Please continue to bear with us at this difficult and challenging time, as to abide with social distancing measures we are currently operating on a reduced core staff team whom are working from home. The main office phone line is staffed 9am – 5pm daily. The accounts department is open Monday, Wednesday and Friday 9am-12pm. 

It is expected that our phone lines will be busier than usual due to the latest announcement,

We do aim to answer all your queries and provide you with continued help and support but in busier periods if you are unable to reach us then please leave a message on our automated answering service and we will get back to you as soon as possible. 

We are aware that these unprecedented times bring a lot of uncertainty and as a team we will do our utmost to provide you with updates when possible. Please be patient with us as we are only able to provide advise based upon the information available to us and announced on daily press releases issued by the government. 

We again would like to take this time to thank you for continued loyalty and support at this difficult time and we hope to welcome you back to our parks as soon as it is safe to do so. We wish you all well, please keep yourselves and your families safe and remember we are all in this together. 

Kind Regards

The Blue Anchor Team